Customer Support

Can I preview the music before I decide to buy it?

Next to most tracks there is a 'Play’ button. When clicked, a 30 second sample of the track will play on the TuneTribe music player (Flash needs to be installed).

How long does it take to download a track?

Download times vary according to the speed of your connection, and the size of the track you are downloading. The size of an average three minute track is around 5 mega bytes (MB). To download a track this size on a 2MB broadband connection should take you around 1-2 minutes. On a dial-up connection this could take up to 15 minutes.

What happens if I accidentally delete or lose a downloaded track?

As the music we supply is in a digital format that can be stored on your computer or digital music player, a file can be deleted, lost or corrupted (damaged). You should be careful not to accidentally lose/damage your music files as when downloaded they are your responsibility. You can also download music again from your order history. If it is our fault we will endeavour to resend the track.

Can I select multiple tracks from different albums?

Yes. When browsing an album, simply click on the 'Buy' button next to any of the tracks that you want to order. Each time you click this button the track is added to your ‘Shopping Bag’. You can view and edit your ‘Shopping Bag’ at any point whilst visiting the site, by clicking on the ‘Shopping Bag’ icon.

You can buy any album in the same way by simply clicking the 'Buy' button next to the album you want.

How often does new music get added to the TuneTribe store?

We add new releases to the store every week. We also add lots of classic albums and tracks from the past so you should be able to find what you want whether it's new or old.

How do I contact TuneTribe.com?

If you require any additional information we will be happy to answer your questions. You can contact our customer services team via email at customerservices@tunetribe.com. We will respond within 48 hours.

Is downloading music legal?

Downloading music is legal as long as all of the copyright holders of that particular piece of music have given permission for it to be downloaded and stored in digital format. All music sold on TuneTribe is 100% legal and has been licensed by the relevant rights holders for downloading via this site.

Can I move or copy my purchased tracks to another computer?

It is illegal to move or copy your music files onto another computer or device that belongs to someone else, as this constitutes illegal file-sharing and breaks copyright law.

However, copying or moving files that you have downloaded from TuneTribe onto other computers and devices (MP3 players or mobile phones, for example) that you own is considered fair use and is allowed.

Do I own the tracks like I would a physical CD?

After paying for and downloading a music file, the item is yours to keep for personal use only. However, the same copyright laws will apply exactly as if it were a physical compact disc you purchased from a high street store.

You can of course copy any download from TuneTribe on to a CD for personal use.

Why should I pay to download music?

When you download music from TuneTribe you will be helping to invest in the future of music. We believe music should not be free. Artists, bands, record labels and music distributors like us need to earn money for the work we do.

How much does it all cost?

The basic price for an individual track is £0.79p, and an album will cost slightly less than or equal to the total price of all its tracks. This will vary according to the individual artist's or label's requirements.

There are no subscription charges for becoming a member of TuneTribe.

What forms of payment do you accept?

Our secure online payment site allows you to use PayPal or any of the major cards to securely purchase your music.

What are the minimum computer requirements for using TuneTribe?

You will need the following requirements for downloading and playing music from TuneTribe:

• On a PC:
  • Speakers or headphones and an installed sound card.
  • Windows XP, Vista or Linux.
  • Any Internet browser such as Internet Explorer 6.0 (or higher) or Firefox.
  • Music player software such as WinAmp, Windows Media Player or iTunes.
• On a MAC:
  • Speakers or headphones and an installed sound card.
  • MAC OS 9.x or OSX (preferably OSX).

Having trouble listening to samples?

We use a flash-based music player in order to play track samples quickly and efficiently. However you will need to have the latest version of Macromedia Flash Player installed on your system.

If you are on a slow connection it may take a while before the audio is downloaded and buffered on your computer (you can check the status of this in the text within the player).

What are MP3 files?

These types of file are forms of electronic music that you can store on your computer, or a portable music player. They are created in a way that allows near-CD quality sound but also has a compressed file size so that it can be downloaded from the Internet and used with portable media players.

MP3s are playable on all devices including iPods.

Which digital music file types are compatible with the player I own?

Digital music can be encoded in a variety of different file formats. TuneTribe sells MP3s.

You can download MP3s which can be used on any digital music player.

How do I download music?

After buying music from TuneTribe, the music will be downloaded to your computer inside a zip file which you will need to extract before you can play it.
To do this, follow these steps:

1. After you have clicked the download link, your music will start being prepared on our servers and a box will appear shortly after asking if you want to open or save your file.

   You must select SAVE - and choose a convenient location on your computer such as the "Desktop" or "My Documents".

2. Once saved to your chosen location, open the folder, right-click the zip file and select 'Extract All...' (or if that's not there then you may need to install free zip software such as WinZip: http://www.winzip.com/downwz.htm).

   This will either open the Windows extraction wizard, or may simply extract the files depending on the software installed on your computer.

3. If the extraction wizard appears, click "next" and then select the location to extract the files to. This could be your "My Music" folder in your "My Documents" folder or if you have iTunes installed you can extract the files anywhere you like, then drag them into the iTunes player to import them into your library.

If your download fails for any reason you can click here to access your Order History in your TuneTribe account and re-download the order.
You can do this up to 3 times for most products.

My music download didn't finish, what shall I do?

1. Log in to TuneTribe by clicking the 'Login here' link at top of any page, using the email/password you registered with.
2. Click on 'My account' link at the top of the page.
3. Choose 'Order History', and you will see links to your download on this page.
4. IMPORTANT! After you click on the link for your download, make sure you choose 'Save' to save the file to your hard drive, as trying to open the file before downloading it will cause it to fail.

How can I play my music?

In order to play a track on your computer, you will need to use the music player software that is installed on your computer.

By default in Windows the music player is called Windows Media Player. To play your track, go to the place where you saved the file when you downloaded it and double click on it. This should then open up your default music player and play the music.

If you want to play the music you downloaded on a personal digital music player, (for example an iPod) then you must consult the manufacturers manual that came with your device.

Can I put my music onto a CD?

Yes. You can burn it on to CD for personal use.