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Bootstrap Case

Returns Policy

We are happy to refund unwanted items on presentation of a valid receipt or dispatch note provided they are returned within 30 days and in pristine condition.

If you have questions regard the returns process below please contact our Customer Services Team.

UK returns

Accompanying your order will be a dispatch note. Simply follow the instructions writer here and used the included returns label to return your item.

  • Please include the dispatch note and indicate whether you would like to a refund or a return.
  • For the return of high-value goods, we recommend that you use a recorded delivery service, as we cannot be responsible for non-delivery of returned items.
  • International returns

    Please send the items to the address below and enclose the dispatch note showing your order number.

    Please note:

  • For the return of high-value goods, we recommend that you use a recorded delivery service, as we cannot be responsible for non-delivery of returned items.

    Please write:

  • Which items you require in exchange, or
  • Whether you would like a refund

    Address:

    Tunetribe
    PO Box 7812
    London
    W1A 5DX

    Exchange and refund policy

  • Tunetribe is happy to exchange or refund your items on presentation of a valid receipt.
  • Goods must be returned within 3 days of purchase and be in perfect condition. All refunds and exchanges are at the manager’s discretion.
  • Refunds for Digital Content

    Tunetribe allows you to download an mp3 or eBook purchase up to 3 times depending on availability from the originator of download. This option is available up to 2 years from the date of the original purchase. In the unlikely event that the download becomes unavailable before the period of 2 years expires, Tunetribe will not be responsible and will not issues any refunds.